Zapier Integration

Popin – Zapier Integration Guide

Integrate Popin with thousands of third-party apps via Zapier to automate workflows such as lead creation, call tracking, CRM updates, and more. This guide walks you through connecting Popin to Zapier, configuring triggers, and using API endpoints for authentication and webhook subscription.

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📘 Overview

The Popin Zapier App enables seamless automation by providing pre-defined event triggers. You can integrate Popin with tools like Google Sheets, Slack, HubSpot, Salesforce, Calendars, and more, using Zapier’s no-code interface.

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✅ Prerequisites

Before you begin, ensure you have:

• An active Popin account with admin access.

• An active Zapier account.

• A valid Popin API Key.

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🔑 Getting Your API Key

1. Log in to your Popin Dashboard.

2. Navigate to: Developers > Zapier.

3. Click Setup.

4. Click Generate API Key.

5. Copy and store the API Key securely — this will be used in Zapier for authentication.

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🔗 Connecting Popin to Zapier

1. Log in to your Zapier account.

2. Go to My Apps.

3. Click Add a Connection, then search for and select Popin.

4. When prompted, enter the API Key you obtained from the Popin dashboard.

5. Click Continue to authenticate and complete the connection.

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⚡ Available Triggers

Popin offers the following Zapier triggers to automate actions based on customer and call events:

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1. New Scheduled Call

• Trigger Key: popin_scheduled_notification

• Fires when a call is scheduled by the customer.

Sample Payload:

{
  "phoneNumber": "9876543210",
  "countryCode": "+91",
  "email": "[e-mail]",
  "customerName": "John Doe",
  "time": "10:00 AM",
  "date": "2022-01-01",
  "url": "https://popin.to/join/212345",
  "language": "en",
  "custom_1": "Category 1",
  "custom_2": "Category 2",
  "viewed": "https://yoursite.com/product/12345 | https://yoursite.com/product2/6789"
}

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2. New Missed Call

• Trigger Key: popin_missed_notification

• Fires when a customer call is missed.

Sample Payload:

{
  "phoneNumber": "9538218000",
  "countryCode": "+91",
  "email": "[e-mail]",
  "customerName": "John Doe"
}

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3. User Captured

• Trigger Key: popin_user_captured

• Fires when a user submits contact information through Popin.

Sample Payload:

{
  "phoneNumber": "9876543210",
  "countryCode": "+91",
  "email": "[e-mail]",
  "customerName": "John Doe",
  "utm_source": "google",
  "utm_medium": "cpc",
  "utm_campaign": "new_campaign",
  "utm_term": "product_term",
  "utm_content": "ad_content",
  "extra": "extra_data"
}

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4. Call Successful

• Trigger Key: popin_call_successful

• Fires when a call is completed successfully.

Sample Payload:

{
  "phoneNumber": "9876543210",
  "countryCode": "+91",
  "email": "[e-mail]",
  "customerName": "John Doe",
  "agentName": "Vijth"
}

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🔌 API Endpoints

1. Authentication Endpoint

Used to validate the Popin API Key during account connection in Zapier.

• Endpoint: https://widget01.popin.to/zapier/v1/auth

• Method: POST

Request Parameters:

Parameter	Type	Required	Description
api_key	string	Yes	API key generated in Popin dashboard

Success Response:

{
  "status": 1,
  "account": "Seller Account Name"
}

Failure Response:

{
  "status": 0,
  "message": "Invalid API KEY"
}

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2. Webhook Subscription Endpoint

Used by Zapier to register a webhook for a selected Popin trigger.

• Endpoint: https://widget01.popin.to/zapier/v1/subscribe

• Method: POST

Request Parameters:

Parameter	Type	Required	Description
api_key	string	Yes	API key from Popin dashboard
type	string	Yes	Trigger type (event key)
hookUrl	string	Yes	Webhook URL from Zapier

Success Response:

{
  "message": "Webhook received"
}

Failure Response:

{
  "message": "Webhook failed"
}

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💡 Example Use Cases

Here are common workflows automated using Popin + Zapier:

Use Case	Description
Sync New Scheduled Calls to Google Calendar	Automatically create calendar events for scheduled calls.
Send Missed Call Alerts to Slack	Instantly notify your team when a customer call is missed.
Add Captured Users to CRM	Add new captured contacts to CRMs like HubSpot or Salesforce.
Log Completed Calls to Google Sheets	Maintain call logs for reporting and tracking purposes.

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🛠️ Support

If you encounter any issues while setting up the Zapier integration:

• Verify your API Key is valid and active.

• Ensure your Zapier webhook URL is accessible.

• Check for network restrictions or firewall rules.

📨 Contact Popin Support: Email: [e-mail]