Popin 3P Events Documentation

Popin provides JavaScript events via window.popinEvent to help track user actions, permissions, and call activities on the widget.

🔧 Integration

Place the following snippet below the Popin integration script:

window.popinEvent = (event, data) => {
  if (event === "popin_captured") {
    // Example: Call FB event function here
    fbq("trackCustom", "popinCapture", {
      name: data.name,
      mobile: data.mobile,
    });
  }
};

Each event is triggered with a specific payload. You can integrate these events with your analytics, backend systems, or third-party tools.

📘 Event Reference

1. nudge_show

Description: Triggered when a nudge popup is displayed to the user.

Payload:

{
  "uid": "string"
}

2. nudge_open

Description: Triggered when the user opens the nudge popup.

Payload:

{
  "uid": "string"
}

3. nudge_close

Description: Triggered when the user closes the nudge popup.

Payload:

{
  "uid": "string"
}

4. popin_permission_given

Description: Triggered when the user grants microphone and/or camera permissions.

Payload:

{
  "uid": "string",
  "audio": "boolean",
  "video": "boolean"
}

5. popin_permission_denied

Description: Triggered when the user denies microphone and/or camera permissions.

Payload:

{
  "uid": "string",
  "audio": "boolean",
  "video": "boolean"
}

6. popin_call_missed

Description: Triggered when the expert is busy and cannot take the call.

Payload:

{
  "uid": "string"
}

7. popin_rating_done

Description: Triggered when the user submits a rating and optional feedback after a call.

Payload:

{
  "uid": "string",
  "rating": "integer",
  "comment": "string"
}

8. popin_schedule_created

Description: Triggered when the user schedules a call.

Payload:

{
  "uid": "string",
  "timezone": "string",
  "time": "string"
}

9. popin_call_end

Description: Triggered when a call ends.

Payload:

{
  "uid": "string",
  "callId": "string",
  "invited": "boolean"
}

10. popin_captured

Description: Triggered when a new user/lead is captured via the widget. Empty or null fields are automatically filtered out.

Payload:

{
  "name": "string",
  "email": "string",
  "country": "string",
  "mobile": "string",
  "city": "string",
  "pin_code": "string",
  "group": "string",
  "uid": "string"
}

11. popin_navigated

Description: Triggered when the user navigates to different screens.

Payload:

{
  "uid": "string",
  "screen": "string"
}

📺 Available Screens:

Screen Constant
Description

SCREEN_CAPTURE_USER_INFO

Screen that captures user info like name, number, email, etc.

SCREEN_CONNECT_OR_SCHEDULE

Screen to choose live call or scheduling a call.

SCREEN_CONNECT_GATE_QUEUE

Permission screen.

SCREEN_SCHEDULE_CALLBACK

Callback booking screen.

PRODUCT_CART

Cart page to add products.

SCREEN_EVENT_LIST

Lists all events.

SCREEN_RECENT_PRODUCTS

Shows recently viewed and other products.

SCREEN_SCHEDULE_CALENDAR

Lets users pick a date and time.

SCREEN_FAQ_VIEW

Frequently Asked Questions view.

SCREEN_ASK_QUESTION_INPUT

Input screen for posting a question.

SCREEN_ASK_QUESTION_CONFIRM

Confirmation screen after posting a question.

SCREEN_FAQ_SELECTIVE

Allows users to select a video FAQ to play.

SCREEN_RETURNING_USER

Seen when a customer reopens after a call.

SCREEN_SCHEDULE_SLOTS

Selects time slot for call scheduling.

SCREEN_EXPERTS_BUSY

Displayed when all experts are busy.

SCREEN_VIDEO_CALL

Video calling screen.

SCREEN_CHAT

Chat window with an agent.

SCREEN_REVIEW_AGENT

Post-call review screen.

SCREEN_SCHEDULE_WAITING

Shown after scheduling when reopened.

SCREEN_INVITE_CALL_EXPIRED

Displayed when joining an expired group call.

12. popin_auto_captured

Description: Triggered on auto-capture or logged-in flows.

Payload:

{
  "uid": "string",
  "captured": "object"
}

13. popin_open

Description: Triggered when the Popin widget opens.

Payload:

{
  "uid": "string"
}

14. popin_close

Description: Triggered when the Popin widget closes.

Payload:

{
  "uid": "string"
}

📝 Notes

  • All events include a uid field that identifies the user session.

  • Payloads may vary depending on:

    • User input

    • Permissions granted

    • Widget configuration

  • Handle optional fields gracefully — they may be omitted if not provided by the user.

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